Preparation Course for Certified Hospitality and Tourism Management Professional (CHTMP)
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Course Details
Introduction
Objective
Who should attend
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The tourism industry is important for the benefits it brings and due to its role as a commercial activity that creates demand and growth for many more industries. Tourism not only contributes towards more economic activities but also generates more employment, revenues and play a significant role in development.
The Certified hospitality and tourism management professional (CHTMP) course will provide the skills to the highest knowledge of best practices in the hospitality and tourism sector
The program focus is on vision, leadership, productivity and implementing business strategies. Start or continue your professional journey, advance your career, and enhance your industry knowledge, skills and professional credibility.
In this course participants will have an understanding of how hospitality organizations and the various departments within an organization function, the role of a hospitality and tourism organization within a community, how hospitality and tourism enhance and benefit their communities, individuals can demonstrate they are prepared for a position in the hospitality industry by achieving this portable professional certificate.
This course is a preparation course, and designed to equip you with the necessary skills and knowledge to prepare for the certification, should you choose to pursue it in the future
Course Outline
Hospitality & Tourism Foundations
- Describe the changes hospitality and tourism have experienced in modern times.
- Explain how hospitality and tourism depend on one another for success.
- Describe the social impact of global travel and business on hospitality and tourism.
- Describe the scope of industry services available for today’s traveler.
- Explain the need for respect and value for all guests by the hospitality and tourism industry
- Identify how a seamless guest experience is managed by employees and the property.
- Identify how a seamless guest experience is managed by employees and the property.
- Identify how the emotional engagement of guests is influenced by each stage of the guest cycle.
- Explain how to determine guests’ wants and needs in order to meet and exceed expectations with
- the global traveling public.
