Quality Management System and ISO 9001:2015
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Course Details
Introduction
Objective
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Having an internationally recognized Quality Management System (QMS) allows you to enhance organizational performance and increase customer satisfaction. ISO 9001:2015 would help your organisation deliver and drive continual improvement in your services.
This course is an introduction for individuals with little or no previous knowledge of ISO 9001 or a Quality Management System (QMS). Essentials of ISO 9001:2015 provides a general understanding of the necessary concepts of the ISO 9000 series of standards and the impact of the requirements on the day-to-day operations of organizations in any industry.
The course explains the clauses of ISO 9001:2015, providing a foundation for understanding the quality management principles. It would help you identify the structure and requirements of an effective QMS. You will gain the required skills to conduct a base-line review of your organization’s current position and implement the key principles of ISO 9001:2015.
Course Outline
Overview of ISO 9001:2015 and its relevance to a business/quality management system
- Identifying key interested parties, the key issues of business and risk-based thinking
- Communication, resources, training, competence and documented information
- Quality Management Principles and the key components of a QMS
- Annex SL as a framework for all management system standards
- Process approach and how it is used in quality management
- How a QMS establishes a culture of continual improvement
- Leadership and management commitment
