Strategic quality management (SQM) is defined as a quality management philosophy that views quality from the overall performance of a firm. It defines quality as being driven by customer and environmental needs and looks to identify critical factors that will determine the survivability and competitiveness of a firm in the near future
This course has been specially designed to provide effective methods and strategies for quality management. Learnings of organisation’s master plan for success and implementing the policies for improving customer relations.
The course also features hands-on experience to illustrate the strategic planning process from A to Z and the process of drafting a quality plan. This course is supported by various videos on strategy and quality applications.
When you complete this course, you'll have finely-honed quality, organisational and people management skills, and you'll be ready for roles in quality management, training and development, and other related fields.
By the end of the Strategic Quality Management Course you will be able to:
Understanding the methods of quality management
Define quality and strategy concepts highlighting the main components of strategic planning in quality
Analyze the current situation identifying opportunities to draft a strategic quality plan
Generate strategic goals for their quality department
Convert a strategic plan into an operating plan
Components for strategic quality management
Strategic thinking process
Advantages of strategic quality management
This Strategic Quality Management Course is ideal for:
All quality managers and staff who are involved in influencing, formulating or supporting the long term planning and strategy of the quality department or organization as well as those who are responsible for linking, measuring and improving the performance of others.
The course is also suitable for employees targeted for development or promotion within the quality function.