IT in Hospitality Operations
Course Info
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Course Details
Introduction
Objective
Who should attend
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The IT in Hospitality Operations course provides a comprehensive understanding of the role of information technology in the modern hospitality industry. As technology becomes more integral to enhancing guest experiences and streamlining operational efficiency, this course delves into the specific tools and systems that are reshaping hospitality management. From front-desk operations to back-office systems, participants will explore how technology such as property management systems (PMS), in-room automation, keyless entry, and customer relationship management (CRM) software can drive better guest satisfaction and operational control.
The course also covers critical aspects of system selection, integration, and maintenance, ensuring that participants are well-equipped to implement and manage these technologies within their organizations. Additionally, emerging technologies such as AI, machine learning, and virtual reality will be discussed, highlighting their growing influence in the hospitality sector. By the end of this course, attendees will be able to navigate the complex intersection of IT and hospitality, using technology to address challenges, improve service, and support the operational needs of the industry.
Course Outline
Introduction to Hospitality Operations and IT
- Overview of hospitality industry segments
- Evolution of the hospitality industry over time
- Definition of hospitality operations and its types
- Discussing challenges and pitfalls faced by the hospitality sector
- Definition of information system and information technology
- Identifying the significance and role of IT in hospitality operations
- Discussing the evolution of information technology in the hospitality industry
- Group Discussion: Common operational challenges and solutions for them
