Course Details
Course Outline
5 days course
Overview of Management and Leadership Principles
- Quality Philosophies and Foundations.
- The Quality Management System (QMS).
- Strategic Planning.
- Deployment Techniques.
- Quality Information System (QIS).
- Facilitation Principles and Techniques.
- Customer Relations.
- Supplier Management.
The Quality System
- Elements of the Quality System.
- Documentation of the Quality System.
- Quality Standards and Other Guidelines.
- Quality Audits.
- Cost of Quality (COQ).
- Quality Training.
Product and Process Design
- Classification of Quality Characteristics.
- Design Inputs and Review.
- Reliability and Maintainability.
Product and Process Control
- Tools.
- Material Control.
- Acceptance Sampling.
- Measurement System Analysis (MSA) and Metrology.
Continuous Improvement
- Quality Control Tools.
- Quality Management and Planning Tools.
- Continuous Improvement Techniques.
- Corrective Action.
- Preventive Action.
Quantitative Methods and Tools
Collecting and Summarizing Data
- Descriptive Statistics.
- Graphical Methods for Depicting Relationships.
- Graphical Methods for Depicting Distributions.
- Continuous Distributions.
- Discrete Distributions.
Statistical Decision-Making
- Point Estimates and Confidence Intervals.
- Hypothesis Testing and Paired-Comparison Tests.
Relationships between Variables
- Linear Regression and Simple Linear Correlation.
Statistical Process Control (SPC)
- Objectives and Benefits.
- Common and Special Causes.
- Selection of Variable and Rational Subgrouping.
- Control Charts.
Process and Performance Capability
- Process Capability Studies and Indices.
Design and Analysis of Experiments
- Terminology and ANOVA.
- Planning and Organizing Experiments.
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