6 Quality Management Techniques That Every Business Should Implement

Posted on Dec 26, 2022 at 09:12 PM

The application of advanced quality management techniques is always the responsibility of all employees in companies that hope for continuous success in their business, and if they are not everyone's responsibility, often many problems in products or services will be produced.

Here we must wonder, how can these companies achieve the philosophy of managing good or part of it professionally?

Fortunately, companies use many comprehensive quality management tools and techniques to improve the quality of internal work. These tools are the cornerstones in achieving corporate approaches and visions. Read on to learn key concepts and methods in the idea of total quality management (TQM)

Before the quality management techniques are explained, let's first know what quality is and how it is applied and managed:

What is the concept of quality?

Quality can be defined as a measure that distinguishes products or services and is free of defects and errors based on predefined specifications.

In the area of business, the general concept of quality has been popularised, as the quality of products or services provided to customers is considered to be of great importance, requiring continuous quality control because if not of sufficient quality, it will undoubtedly be one of the key elements and tools contributing to the organisation's massive and rapid failures.

According to the current ISO program (QMS ISO 9001), quality management consists of four requirements or phases:

• A comprehensive plan to establish a quality management system.
• Quality management performance.
• Reliability control in quality management.
• Quality management control.

For any application or achievement of quality management in your company professionally, modern total quality management techniques can be used. They aim to improve overall performance, production, and quality within companies. What is excellent about these technologies or tools is the possibility of applying most of them in various stages of the overall quality management 

process. The following paragraph will discuss the latest and best of these technologies.

What are the best quality management techniques?

The strategic quality management techniques you can apply in your business system, but each has its different implications, which are the positive impact of quality management in your organisation, some of which we quickly review:

• Pareto Scheme:

One of the most popular quality management techniques frequently used within the business framework is a graphic in the form of a horizontal strip of chakli frequencies, showing the most significant and minor number of possible events and possibilities.

For example, the number of problems employees face at work can be determined by the Barreto scheme, as can the number of product defects, and thus the ability to convey and guide employees' efforts to improve the most flawed industrial products.

The principle of Barreto is based on the 20/80 rule, which confirms that 80% of problems are caused by 20% of the reasons, so when you focus on 20% of the causes of problems or mistakes that occur in your company, you will solve about 80% of them.

• Fishbone scheme "Cause and effect":

The Fish Bone Scheme "or Ishikawa Scheme" is a companion to the Barreto Scheme, and together they are an influential element in the overall quality management techniques. Using them, you can identify the causes and possibilities of problems, as well as the impact of these problems, and then divide them into sections according to priority and likelihood of occurrence.

The scheme is called a "fishbone" because its shape resembles fish bones, where the heading of the problem is written in a square or rectangle representing the head of the fish, thus branching out the main and subsidiary causes leading to the situation on the spine of the fish, classified according to the possibility of occurrence. Eventually, an appropriate method or plan is developed to resolve all the main or sub-causes.

• Verification or inspection paper:

The inspection paper is one of the best comprehensive quality management techniques used primarily to analyse and collect information and data. It can be used for many purposes, such as determining the number of times a specific phenomenon or incident occurs, such as managing changes to be made within the company to reduce the costs of a product or to achieve the company's vision for the future.

For example, the marketing department may use a validation paper to collect data on festive periods and seasons. This data helps to conduct largely market-compatible and low-cost advertising campaigns.

The examination paper can be used with the Barreto diagram when gathering information on how often a problem occurs, then representing it on the Barreto diagram to help identify the causes of this problem and take appropriate action to solve it.

• Control scheme (repeat runway):

An excellent new CQM technique allows you to map changes in information and data points over time, monitor them periodically to give an illustration of their movement, and indicate whether these data are stable and regular; or suffer from dispersion due to the existence of certain anomalous (extreme) values from the usual data traffic.

The main program in the control schemes consists of a top control specification area and minimum control specifications, which can be swung between them. When deviating from this area, the value is considered abnormal, and the process is unstable. Then a procedure must be done to correct the errors in the work, and the Dow Gunner Industrial Index is one of the most famous examples of the control scheme.

• Streamlining or flow scheme:

A chart within the methods or techniques of comprehensive quality management is a set of predefined diagrams that present specific serial steps to a subject, such as problem-solving steps or workflow steps in a particular project.

Streamlined charts are used to locate errors or defects within the work's scope and can be used to identify business streams and internal problems in companies. Where there is a choke is a problem to be solved.

One of the best uses of streamlining schemes is to measure the impact of recent changes to improve staff members' production or working conditions.

• Scattered charts (link charts):

One of the most important and widely used comprehensive project quality management techniques, they are pairs of digital charts, which explain the relationship between trans or variables, and are represented between two axes, horizontal (x) and vertical (y), and the rule here says that the vertical variable (y) follows the flat variable (x), knowing that the variable (x) is not related to the variable (y), for example, the variable may be (x) is the quality of one of the products. The Chagoli variant (y) is customer satisfaction with this product.

The relationship between variables (x) and (y) may be exclusive and may be reversed. This relates to the nature of the variables. For example, the relationship between customer satisfaction and product quality and the inverse relationship between mismanagement and increased sales.

Past quality management techniques and tools can be used in various technical phases of the project, from the idea of the project, through the commencement of its implementation and the preservation of the contents and work of the project at an appropriate quality, until the completion of its performance.

In conclusion, 

The above is only a small overview of each comprehensive quality management tool. Of course, their advantages are more than mentioned, and more research should be done to master them but remember, not all you have to use, but only what you need from them.