Excellence in Customer Care for Healthcare

Available Dates

Venue

Dec-23-2024

Singapore
Dec-23-2024

Dubai
Dec-30-2024

Paris
Dec-30-2024

Barcelona
Feb-03-2025

Kuala Lumpur
Feb-03-2025

Istanbul
Feb-03-2025

Paris
Feb-03-2025

Barcelona
Feb-03-2025

Amsterdam
Feb-03-2025

Singapore
Feb-03-2025

Dubai
Feb-03-2025

London
Mar-17-2025

Dubai
Mar-17-2025

London
May-05-2025

Amsterdam
May-05-2025

Barcelona
May-05-2025

Paris
May-05-2025

Istanbul
May-05-2025

Kuala Lumpur
May-05-2025

Singapore
May-12-2025

London
May-12-2025

Dubai
Aug-04-2025

Istanbul
Aug-04-2025

Paris
Aug-04-2025

London
Aug-04-2025

Amsterdam
Aug-04-2025

Kuala Lumpur
Aug-04-2025

Singapore
Aug-04-2025

Barcelona
Aug-04-2025

Dubai
Oct-27-2025

Dubai
Oct-27-2025

London
Nov-03-2025

Barcelona
Nov-03-2025

Singapore
Nov-03-2025

Paris
Nov-03-2025

Amsterdam
Nov-03-2025

Istanbul
Nov-03-2025

Kuala Lumpur
Dec-22-2025

Dubai
Dec-22-2025

London

Course Details

This intensive 3-day program is designed to equip healthcare professionals with the essential skills and knowledge to deliver outstanding customer care in both Arabic and English. Through practical exercises, role-playing, and case studies, participants will learn how to communicate effectively, handle sensitive situations, and understand cultural nuances in a healthcare environment.

Upon completion of this course, attendees should be able to:

Understand the fundamentals of customer care in the healthcare industry.
Communicate effectively with patients and their families in both Arabic and English.
Demonstrate empathy and cultural sensitivity in interactions.
Address sensitive and emotional situations with professionalism.
Utilize patient feedback to improve customer care standards.

This course is ideal for:

Healthcare professionals including doctors, nurses, and administrative staff.
Customer service representatives in healthcare settings.
Healthcare managers aiming to improve customer experience.
Medical students and trainees.
Individuals interested in bilingual customer care within healthcare.

Course Outline

3 days course

Day 1

Day 2

Day 3

Fundamentals of Customer Care in Healthcare

The importance of Customer Care in Healthcare
First Impressions: The Essentials of Professionalism
Basic Communication Skills in Arabic and English
The Healthcare Provider-Patient Relationship
Cultural Sensitivity in Healthcare
Activity: Role-playing common scenarios

Effective Communication and Empathy

Active Listening and Expressing Empathy
Communicating with Clarity in Arabic and English
Handling Language Barriers and Translations
Dealing with Sensitive Topics
Patient Confidentiality and Ethics
Activity: Creating a Comfortable Environment for Diverse Patient Groups

Addressing Challenges and Continuous Improvement

Managing Emotional and Difficult Situations
Complaint Handling and Conflict Resolution
Gathering and Utilizing Patient Feedback
Best Practices for Continuous Improvement in Customer Care
Developing a Patient-Centric Culture
Activity: Interactive Case Studies and Group Discussions

Excellence in Customer Care for Healthcare

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Excellence in Customer Care for Healthcare

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