Excellence in Customer Care for Healthcare

Course Info

Length: 3 Days

Type: In Classroom

Available Dates

Venue

  • Nov-25-2024

    Paris

  • Nov-25-2024

    Singapore

  • Dec-02-2024

    Dubai

  • Dec-02-2024

    Barcelona

  • Dec-09-2024

    Amsterdam

  • Dec-09-2024

    London

  • Dec-16-2024

    Istanbul

  • Dec-16-2024

    Kuala Lumpur

  • Dec-23-2024

    Singapore

  • Dec-23-2024

    Dubai

  • Dec-30-2024

    Paris

  • Dec-30-2024

    Barcelona

  • Jan-06-2025

    London

  • Jan-06-2025

    Amsterdam

  • Jan-13-2025

    Barcelona

  • Jan-13-2025

    Dubai

  • Jan-20-2025

    Istanbul

  • Jan-20-2025

    Kuala Lumpur

  • Jan-27-2025

    Singapore

  • Jan-27-2025

    Paris

  • Feb-03-2025

    London

  • Feb-03-2025

    Amsterdam

  • Feb-10-2025

    Dubai

  • Feb-10-2025

    Barcelona

  • Feb-17-2025

    Kuala Lumpur

  • Feb-17-2025

    Istanbul

  • Feb-24-2025

    Singapore

  • Feb-24-2025

    Paris

  • Mar-03-2025

    London

  • Mar-03-2025

    Amsterdam

  • Mar-10-2025

    Dubai

  • Mar-10-2025

    Barcelona

  • Mar-17-2025

    Kuala Lumpur

  • Mar-17-2025

    Istanbul

  • Mar-24-2025

    Paris

  • Mar-24-2025

    Singapore

  • Apr-07-2025

    London

  • Apr-07-2025

    Amsterdam

  • Apr-14-2025

    Barcelona

  • Apr-14-2025

    Dubai

  • Apr-21-2025

    Istanbul

  • Apr-21-2025

    Kuala Lumpur

  • Apr-28-2025

    Singapore

  • Apr-28-2025

    Paris

  • May-05-2025

    London

  • May-05-2025

    Amsterdam

  • May-12-2025

    Dubai

  • May-12-2025

    Barcelona

  • May-19-2025

    Istanbul

  • May-19-2025

    Kuala Lumpur

  • May-26-2025

    Paris

  • May-26-2025

    Singapore

  • June-02-2025

    London

  • June-02-2025

    Amsterdam

  • June-09-2025

    Dubai

  • June-09-2025

    Barcelona

  • June-16-2025

    Kuala Lumpur

  • June-16-2025

    Istanbul

  • June-23-2025

    Singapore

  • June-30-2025

    London

  • June-30-2025

    Paris

  • June-30-2025

    Amsterdam

  • July-07-2025

    London

  • July-07-2025

    Amsterdam

  • July-14-2025

    Dubai

  • July-14-2025

    Barcelona

  • July-21-2025

    Istanbul

  • July-21-2025

    Kuala Lumpur

  • July-28-2025

    Singapore

  • July-28-2025

    Paris

  • Aug-04-2025

    London

  • Aug-04-2025

    Amsterdam

  • Aug-11-2025

    Barcelona

  • Aug-11-2025

    Dubai

  • Aug-18-2025

    Istanbul

  • Aug-18-2025

    Kuala Lumpur

  • Aug-25-2025

    Paris

  • Aug-25-2025

    Singapore

  • Sep-01-2025

    Amsterdam

  • Sep-01-2025

    London

  • Sep-08-2025

    Dubai

  • Sep-08-2025

    Barcelona

  • Sep-15-2025

    Kuala Lumpur

  • Sep-15-2025

    Istanbul

  • Sep-22-2025

    Singapore

  • Sep-29-2025

    Amsterdam

  • Sep-29-2025

    Paris

  • Sep-29-2025

    London

  • Oct-06-2025

    Amsterdam

  • Oct-06-2025

    London

  • Oct-13-2025

    Barcelona

  • Oct-13-2025

    Dubai

  • Oct-20-2025

    Kuala Lumpur

  • Oct-20-2025

    Istanbul

  • Oct-27-2025

    Paris

  • Oct-27-2025

    Singapore

  • Nov-03-2025

    Amsterdam

  • Nov-03-2025

    London

  • Nov-10-2025

    Dubai

  • Nov-10-2025

    Barcelona

  • Nov-17-2025

    Istanbul

  • Nov-17-2025

    Kuala Lumpur

  • Nov-24-2025

    Singapore

  • Nov-24-2025

    Paris

  • Dec-01-2025

    London

  • Dec-01-2025

    Amsterdam

  • Dec-08-2025

    Dubai

  • Dec-08-2025

    Barcelona

  • Dec-15-2025

    Kuala Lumpur

  • Dec-15-2025

    Istanbul

  • Dec-22-2025

    Singapore

  • Dec-29-2025

    London

  • Dec-29-2025

    Amsterdam

  • Dec-29-2025

    Paris

Course Details

Course Outline

3 days course

Fundamentals of Customer Care in Healthcare

  • The importance of Customer Care in Healthcare
  • First Impressions: The Essentials of Professionalism
  • Basic Communication Skills in Arabic and English
  • The Healthcare Provider-Patient Relationship
  • Cultural Sensitivity in Healthcare
  • Activity: Role-playing common scenarios

Effective Communication and Empathy

  • Active Listening and Expressing Empathy
  • Communicating with Clarity in Arabic and English
  • Handling Language Barriers and Translations
  • Dealing with Sensitive Topics
  • Patient Confidentiality and Ethics
  • Activity: Creating a Comfortable Environment for Diverse Patient Groups

Addressing Challenges and Continuous Improvement

  • Managing Emotional and Difficult Situations
  • Complaint Handling and Conflict Resolution
  • Gathering and Utilizing Patient Feedback
  • Best Practices for Continuous Improvement in Customer Care
  • Developing a Patient-Centric Culture
  • Activity: Interactive Case Studies and Group Discussions

Course Video