Excellence in Customer Care for Healthcare
Course Info
Length:
3 Days
Type:
Online
Course Details
Introduction
Objective
Who should attend
This intensive 3-day program is designed to equip healthcare professionals with the essential skills and knowledge to deliver outstanding customer care in both Arabic and English. Through practical exercises, role-playing, and case studies, participants will learn how to communicate effectively, handle sensitive situations, and understand cultural nuances in a healthcare environment.
Course Outline
3 days course
Fundamentals of Customer Care in Healthcare
- The importance of Customer Care in Healthcare
- First Impressions: The Essentials of Professionalism
- Basic Communication Skills in Arabic and English
- The Healthcare Provider-Patient Relationship
- Cultural Sensitivity in Healthcare
- Activity: Role-playing common scenarios
