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Strategies of Customer Service Management
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Course Details
Accomplishing customer service perfection isn’t achieved unintentionally, nor is it achieved without efforts and teamwork. It requires well– prepared customer service experts who have an enthusiasm for giving quality service. Giving customer service excellence gives an organisation a competitive quality in the marketplace and is the key factor that keeps customers returning. Learners will adapt best practices of world-class customer service to build up a customer centred outlook for nonstop improvement.
Course Outline
Principles for Delivering World-Class Customer Service
Course Video
