Course Details
Course Outline
5 days course
- Delivering outstanding customer service and building rapport
- Confident body language, professional tone and language
- Personal presentation, dress code and medical etiquette
- Understanding all relevant Medical Reception forms
- Understanding different departments within a hospital
- Sources of advice and support outside the practice
- Becoming a “Care Navigator”
- Prioritising workload and patients
- Registering patients and visitors and assisting with processing registrations and check-ins
- Private patients vs. government sectors patients
- Understanding medical jargon, terminology and abbreviations
- Incident reporting
- Logging and reporting of health and safety issues
- Handling of post including use of franking machine DM60
- Extensive practice on Medesk Clinic Management Software
- Achieving High Performance in Hospital Management
- Compliance
- Healthcare Facility and hospital Regulation & Inspection
- Joint Commission Accreditation – local
- Joint Commission Accreditation – International
- Standards & Elements of Performance:
- Environment of Care
- Emergency Management
- Life Safety
- Emergency Operations Plan
- Management Standards:
- Leadership & Planning
- Safety & Security
- Hazardous Materials
- Disaster Preparedness
- Fire Safety
- Medical Equipment
- Utility Systems
- Hospitals Management and Safety Program Management
- Staff Education
