A warm welcome to “Digital Customer Experience for Directors”! At LPC, we are thrilled to invite you to embark on a transformative journey into the world of digital customer experience (CX). The era of digitalization we live in today requires integrating technologies to create a seamless and satisfying customer experience. LPC's “Digital Customer Experience for Directors” is deigned for directors and senior executives to enhance their knowledge and empower them with skills and tools needed to excel the realm of digital customer experience.
Over the span of 5 days, you’ll dive deep into the world of digital customer experience, exploring advanced techniques and strategies for a seamless customer journey. You’ll master the fundamentals of digital customer experience as well as the customer-centric strategy. You’ll discover various digital tools and platforms to enhance customer experience. You’ll learn techniques to measure and analyze customer experience performance, as well as lead and empower your digital customer experience team.
Let us embark on a voyage of discovery through the realm of digital customer experience, guided by LPC every step of the way.
By the end of this course, participants should be able to:
- Grasp the fundamentals of digital customer experience (CX) and its significance
- Understand the key elements of digital CX
- Implement customer-centric approach for exceptional CX
- Utilize Omni-channel and personalization strategies in digital CX
- Develop customer journey and identify pain points and touchpoints
- Utilize essential digital tools and platforms for better CX
- Develop KPIs to measure digital CX performance and impact on business outcomes
- Conduct A/B testing and experiments, and collect customers feedback
- Build a customer-centric culture within your organization
- Directors
- Senior Executives
- Customer Experience Managers
- Digital Transformation Leaders
- Chief Marketing Officers
- Chief Information Technology Officers
- Customer Service Managers
- Business Strategists
- E-commerce Managers
- Marketing and Sales Teams
- Data Analysts
- Anyone interested in Digital Customer Experience
Our courses in Kuala Lumpur take place at the following location :
Once you register, we will subsequently send you the course details, including the location, trainer, and other logistical information.
Pay Attention, Please! The course location at our offices is subject to availability. Should our office be unavailable, we will secure an alternative nearby venue and promptly inform you of the change. The exact time and location will be confirmed one week prior to the course commencement.