Digital Customer Experience for Directors

Course Info

Date:

2025-12-22

Length:

5 Days

Type:

In Classroom

Fees:

£ 4260

City:

London
Available DatesVenue
2025-06-23London
2025-08-11London
2025-10-13London
Available DatesOther Venue
2025-05-12Amsterdam
2025-05-12Barcelona
2025-05-12Paris
2025-05-12Istanbul
2025-05-12Kuala Lumpur
2025-05-12Singapore
2025-05-12Dubai
2025-07-14Dubai
2025-08-11Amsterdam
2025-08-11Singapore
2025-08-11Kuala Lumpur
2025-08-11Istanbul
2025-08-11Barcelona
2025-08-11Paris
2025-09-22Dubai
2025-11-10Amsterdam
2025-11-10Barcelona
2025-11-10Paris
2025-11-10Istanbul
2025-11-10Kuala Lumpur
2025-11-10Singapore
2025-11-10Dubai

Course Details

  • Introduction

  • Objective

  • Who should attend

  • Course Location

A warm welcome to “Digital Customer Experience for Directors”! At LPC, we are thrilled to invite you to embark on a transformative journey into the world of digital customer experience (CX). The era of digitalization we live in today requires integrating technologies to create a seamless and satisfying customer experience. LPC's “Digital Customer Experience for Directors” is deigned for directors and senior executives to enhance their knowledge and empower them with skills and tools needed to excel the realm of digital customer experience.

Over the span of 5 days, you’ll dive deep into the world of digital customer experience, exploring advanced techniques and strategies for a seamless customer journey. You’ll master the fundamentals of digital customer experience as well as the customer-centric strategy. You’ll discover various digital tools and platforms to enhance customer experience. You’ll learn techniques to measure and analyze customer experience performance, as well as lead and empower your digital customer experience team. 

Let us embark on a voyage of discovery through the realm of digital customer experience, guided by LPC every step of the way.

Course Outline

5 days course
  • Day 1
  • Day 2
  • Day 3
  • Day 4
  • Day 5
  • Defining Digital Customer Experience and determining its significance for business success 
  • Discussing the evolving customer landscape and the impact of emerging technology, omnichannel, and personalization on CX


Understanding the key elements of Digital CX:

  • Personalization
  • User-centric UI/UX
  • Exceptional customer support 
  • Simplified checkout process 

  • Determining the importance of customer data analytics in understanding customer behavior 
  • Case studies: Companies with successful Digital CX (e.g. Amazon)
  • Exercise: Conducting a SWOT analysis of your current digital CX 

 

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