Advanced Employee Relations Training

Course Info

Date: June-09-2025

Length: 1 Week

City: Kuala Lumpur

Fees: 3,980

Type: In Classroom

Available Dates

  • Mar-10-2025

    Kuala Lumpur

  • June-09-2025

    Kuala Lumpur

  • Sep-08-2025

    Kuala Lumpur

  • Dec-08-2025

    Kuala Lumpur

Dates in Other Venues

  • Dec-30-2024

    Istanbul

  • Dec-30-2024

    Paris

  • Jan-27-2025

    London

  • Feb-24-2025

    Dubai

  • Mar-10-2025

    Istanbul

  • Mar-10-2025

    Singapore

  • Mar-10-2025

    Paris

  • Mar-10-2025

    Barcelona

  • Mar-10-2025

    Amsterdam

  • Mar-10-2025

    London

  • Apr-28-2025

    Dubai

  • May-26-2025

    London

  • June-09-2025

    Amsterdam

  • June-09-2025

    Paris

  • June-09-2025

    Istanbul

  • June-09-2025

    Barcelona

  • June-09-2025

    Dubai

  • June-09-2025

    Singapore

  • July-28-2025

    London

  • Aug-25-2025

    Dubai

  • Sep-08-2025

    Amsterdam

  • Sep-08-2025

    London

  • Sep-08-2025

    Barcelona

  • Sep-08-2025

    Paris

  • Sep-08-2025

    Singapore

  • Sep-08-2025

    Istanbul

  • Oct-27-2025

    Dubai

  • Nov-24-2025

    London

  • Dec-08-2025

    Barcelona

  • Dec-08-2025

    Paris

  • Dec-08-2025

    Singapore

  • Dec-08-2025

    Istanbul

  • Dec-08-2025

    Dubai

  • Dec-08-2025

    Amsterdam

Course Details

Course Outline

5 days course

 

Introduction to Employee Relations (ER)
 
  • Understanding the importance of labour law
  • Definition of labour law in employee relations
  • Duties and responsibilities and rights of employees
  • Duties and responsibilities of employers

 

Managing Performance of Employees
 
  • Understanding the importance of employee surveys
  • How to measure morale surveys?
  • Application of subjective and objective data
  • Identifying the key indicators in morale surveys
  • ER and its role in performance management
  • Fair performance management system and its importance

 

Responsibilities of ER Counsellors
 
  • Understanding the terminology of personal issues
  • Methods of counselling
  • Understanding the line between coaching and counselling
  • Understanding the responsibilities of ER counsellors
  • Understanding when to provide counselling and when not to

 

Grievances vs Complaints vs Whining
 
  • Terminology of grievance, complaints and whining
  • Understanding the condition of grievance vs complaints vs whining
  • Handling procedures
  • Key performance indicators for resolution of grievance

 

Resolution of Disputes:
 
  • Terminology of a dispute
  • Understanding the different types of disputes
  • Labour law understanding of disputes
  • Resolving disputes
  • Ways to resolve disputes , when escalated : when disputes are creating conflicts
  • Review of the course and “Question and Answer session”

Course Video