Course Details
Course Outline
5 days course
Putting Conflict into Perspective
- Reasons why conflicts develop
- A personal view of conflict and conflict resolution
- Emotions involved in a conflict situation
- Identifying and addressing factors which escalate conflict
- What do we mean by the term Conflict Management?
- Where and when does conflict happen?
- The steps to effective Conflict Management.
- Exercise: The Communication Bridge.
- How to avoid misunderstanding?
- Our reaction to conflict.
Change Management
- Change Exercise: The Ball.
- Personal growth and change strategies.
- The change curves.
- Making change stick.
- Kotter’s 8 steps to effective change.
- The 5 stages of change.
- The Burning Platform.
- Change Exercise: Risk it!
Conflict Resolution
- The Thomas Kilmann (TKI) Conflict Resolution Instrument
- Exercise: Building collaboration quickly and easily
- Exercise: A Trip to the Theatre!
- Exercise: Win as Much as You Can!
- The 2 types of communication
- DVD The Ten Most Difficult Types
- The 4 results of every communication
Personal and Organisational Conflict Resolution Skills
- Examining a personal conflict situation
- Applying conflict resolution skills to a personal conflict situation
- Identifying preferred conflict handling styles
- Conflict solving options (and when to use them)
- Additional strategies for reducing specific conflict
Developing the Core Skills Needed to Successfully Prevent and Resolve Conflict
- Communicating effectively as a means of preventing and managing conflict
- Active listening
- Adapting to individual Personality Types as a conflict resolution skill
- Applying assertiveness skills to resolve conflict
