Course Details
Course Outline
5 days course
Evaluate, Mitigate and Responding to Challenges
- Understanding Strategic Crisis Management.
- Consider the complete range of risks to your organisation.
- CMT and ERT - Roles & Responsibilities.
- Issues management, master this before it becomes a Crisis.
- Who else inside and outside the organisation should be involved?
- Five deadly Leadership behaviours & Six winning strategies.
- Understanding 'denial-curve' and 'group-think' syndromes.
Planning & Security, who and what else should be considered?
- Security Management & Asset Protection.
- Case Studies, why some companies fail, and others survive?
- Based on the previous module, self-evaluation questionnaire.
- Developing, improving & implementing Emergency Response Plans.
- Business Continuity Management (BCM) Strategies.
- Case Study and Workshop.
Crisis Communications & Incident On-Scene Management
- Incident Command Systems (ICS).
- On Scene Crisis Management, essential elements for success.
- Emergency Communication Centres, avoiding the ten most common mistakes.
- Reputation Management - Managing Social Media.
- Press Conference & step by step guidance on how to conduct TV interviews.
- Case Study.
- Exercise: Crisis Communications Strategy.
The Human Factor - What Can Go Right and What can go Wrong
- Alerting and Warning.
- Evacuation Strategies.
- Major Incident Simulation - Role Playing Workshop.
- Psychological & Welfare concerns in Crisis Management.
- How to improve staff morale and confidence in the process.
- Questionnaire, are your batteries in good condition?
- Corporate Case Study – when the board get it wrong.
Crisis Management Plan Testing, Training and Exercising
- Case Studies x 3 with the same root cause, are we learning?
- Exercises: a programme of learning and of validating plans and procedures.
- How to get advantageous results from an exercise.
- Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs.
- Critique report writing, executive summaries and key recommendations.
- Closing the loop. Implementing recommendations, continuing the process.
