Crisis Management and Organisational Resilience

Course Info

Length: 1 Week

Type: In Classroom

Available Dates

Venue

  • Oct-03-2022

    Paris

  • Oct-03-2022

    Barcelona

  • Oct-03-2022

    Dubai

  • Oct-03-2022

    Zurich

  • Oct-03-2022

    Amsterdam

  • Oct-10-2022

    Kuala Lumpur

  • Oct-10-2022

    Madrid

  • Oct-10-2022

    Istanbul

  • Oct-10-2022

    Singapore

  • Oct-17-2022

    London

  • Oct-17-2022

    Barcelona

  • Oct-17-2022

    Paris

  • Oct-17-2022

    Zurich

  • Oct-24-2022

    Amsterdam

  • Oct-24-2022

    Singapore

  • Oct-24-2022

    Madrid

  • Oct-24-2022

    Istanbul

  • Oct-24-2022

    Kuala Lumpur

  • Oct-31-2022

    Dubai

  • Oct-31-2022

    London

  • Nov-07-2022

    London

  • Nov-07-2022

    Kuala Lumpur

  • Nov-07-2022

    Dubai

  • Nov-07-2022

    Istanbul

  • Nov-07-2022

    Madrid

  • Nov-14-2022

    Amsterdam

  • Nov-14-2022

    Singapore

  • Nov-14-2022

    Paris

  • Nov-14-2022

    Barcelona

  • Nov-14-2022

    Zurich

  • Nov-21-2022

    Istanbul

  • Nov-21-2022

    London

  • Nov-21-2022

    Kuala Lumpur

  • Nov-21-2022

    Madrid

  • Nov-28-2022

    Dubai

  • Nov-28-2022

    Singapore

  • Nov-28-2022

    Barcelona

  • Nov-28-2022

    Amsterdam

  • Nov-28-2022

    Zurich

  • Nov-28-2022

    Paris

  • Dec-05-2022

    Paris

  • Dec-05-2022

    Barcelona

  • Dec-05-2022

    Singapore

  • Dec-05-2022

    Dubai

  • Dec-05-2022

    Zurich

  • Dec-05-2022

    Kuala Lumpur

  • Dec-05-2022

    Amsterdam

  • Dec-12-2022

    Madrid

  • Dec-12-2022

    London

  • Dec-12-2022

    Istanbul

  • Dec-19-2022

    Singapore

  • Dec-19-2022

    Amsterdam

  • Dec-19-2022

    Zurich

  • Dec-26-2022

    Barcelona

  • Dec-26-2022

    Paris

  • Dec-26-2022

    Istanbul

  • Dec-26-2022

    Dubai

  • Dec-26-2022

    Madrid

  • Dec-26-2022

    London

  • Dec-26-2022

    Kuala Lumpur

  • Sep-19-2023

    Amsterdam

Course Details

Course Outline

5 days course

 

Strategic Management and Resilience
 
  • Defining terms and understanding the importance of resilience
  • The links between risk, issue, crisis, business continuity and reputation management
  • The importance of building a resilient organisation
  • The key elements needed to build a resilient organisation
  • Role of leadership in building resilience

 

Risk Management and Vulnerability Analysis
 
  • Key elements of effective risk analysis and management
  • Threats, vulnerabilities, loss/impact
  • Reputation and strategic management, and vulnerability analysis
  • Evaluation of brand, business model and strategic capabilities
  • Risk assessment, frameworks and international standards
  • Strategic issue management and threat assessment
  • Threat assessment using conventional and alternative methods
  • Disruptive challenges

 

Business Continuity Management and Resilience
 
  • What is BCM?
  • International Standards and BCM
  • Business impact analysis
  • Developing a BCM team

 

Strategic Anticipation and Foresight Analysis
 
  • Purpose and limitations of strategic anticipation
  • Issues management
  • Delphi method
  • Scenario planning
  • Horizon scanning
  • Trend analysis

 

Crisis, Consequence and Recovery Management
 
  • Nature of crises – unpredictability, inherently unstable, complex situations
  • Features of modern crises
  • Problems posed by social media during a crisis
  • Standards and frameworks: PAS200
  • Pre-crisis planning
  • Acute phase and situational awareness
  • Media management
  • Decision-making during a crisis
  • Consequence management and recovery strategies