A balanced scorecard is a strategic management performance metric that helps companies identify and improve their internal operations to help their external outcomes. It measures past performance data and provides organizations with feedback on how to make better decisions in the future. 

The Balanced Scorecard: Achieving Performance Excellence training course is designed to help a diverse of range organizations with balanced scorecards, strategic planning, strategy execution, or KPI / performance measurement & management system development and implementation. 

The course designed for practitioners charged with implementing and facilitating strategic planning or scorecard development initiatives at their organizations, while shorter "overview" and "essentials" courses are available for those needing a basic understanding of planning and measurement concepts so that they can serve in executive or team roles in the process.