Course Details
Course Outline
10 days course
Operations Management impact on Organizational Governance
- Ensuring compliance
- Continuous improvement techniques
Operations Management Reporting
- Effective Reporting of Operational Performance
- Understanding & Reporting Financial Performance
- Understanding & Reporting Quality Delivery
Sustainable Operations Management
- Environmental aspects of Operations Management
- Operations Management Diagnostic Toolkit
- Triple Bottom Line concept and applications
Quality Management Leadership
- Leadership The of foundation of TQM
- quality Leadership roles and responsibilities
- quality Management vs quality Leadership
- Operational Leadership vs strategic Leadership
The Six-level Model of TQM Adoption
Design for Quality
- Design, innovation and improvement
- Design control and management
- Standards and specifications
- Service sector quality design
Quality Management – the HR Factor
- People and organizational structure
- Teamwork for quality
- Communications for quality
- Training for quality
Quality Management in the Supply Chain
- Purchasing practice in quality management
- Customer-supplier relationships
- From contract to partnership
- Innovation in the supply chain
- The chain of interdependence
Quality Management Tools, Systems and Techniques
- Basic tools and techniques
- Failure mode, effect and criticality analysis (FMECA)
- Statistical process control (SPC)
- Improving maintenance performance
Quality Audits, Awards and Implementation
- Quality audits
- Malcolm Baldrige, Deming Prize and European Quality Awards
- Implementation of quality management
- The management of change
Role and Contribution of Facilities Management to the Organization
- Developing Effective Facilities Management Strategies
- Aligning Facilities Management Strategy to Organizational Competitive Strategy
Facilities Management Portfolios
- Defining the Facilities Management Portfolio
- Establishing Effective Customer Service Levels
- Establishing Key Performance Indicators
Facilities Management – Compliance and Governance
- Ensuring Quality compliance
- Ensuring Legal Compliance
- Monitoring, Managing and Reporting Facilities Management Performance
Facilities Management Process – Contractor Management
- Developing and enhancing the “Snagging” Process
- Managing of Contractors and sub-contractors
- Maintenance Management
Facilities Risk Management
- Understanding and Managing Lifecycle risk
- Managing key Facilities Contracts
- Managing retention Contractors and Sub-Contractors
Facilities Management Strategy
- Facilities Management Strategy and Execution
- Effective People Management
- Establishing Critical Success Factors
