Course Details
Course Outline
5 days course
Supply Chain Management: An Overview
- Definition of Supply chain management.
- The vital role of supply chain management.
- The history of supply chain management.
- The fundamentals of supply chain management.
- Nowadays trends in supply chain management.
Supply Issues in Supply Chain Management
- Introduction to Purchasing management.
- The vital role of supply management in an organisation
- The Manual Purchasing system vs. Electronic Procurement systems.
- The Make-or-Buy decision.
- Roles of the supply base.
- Purchasing Organization and the advantages of Centralization and Decentralization.
- Procurement in Government and Non-profit Agencies.
Creating and Managing Supplier Relationships
- Building trust.
- Shared Vision and Objectives.
- Personal Relationships.
- Mutual Benefits and Needs.
- Commitment and Top Management Support.
- Performance metrics.
- Continuous improvement.
Ethical and Sustainable Sources
- Understanding Ethical and sustainable sources.
- Build up ethical and sustainable sources strategies.
- Ethical and sustainable sourcing initiatives.
- Early supplier involvement.
- Strategic alliance development.
- Rewarding supplier performance.
- Benchmarking successful sourcing practices.
Demand Forecasting
- Introduction to demand forecasting.
- The importance of demand forecasting.
- Forecasting techniques.
- Forecast accuracy.
- Collaborative planning, forecasting, and replenishment.
Resource Planning Systems
- Operations planning.
- The aggregate production plans.
- The master production schedule.
- The material requirement plan.
- Capacity planning.
- The distribution requirements plan.
- The legacy material requirements planning systems.
- The development of enterprise resource planning systems.
- Implementation.
Inventory Management
- Introduction to Inventory Management.
- Dependent demand Vs. Independent demand.
- Concepts and Tools of Inventory management.
- Inventory models.
- The Economic Order Quantity model.
- The Quantity Discount Model.
- The Statistical Reorder Point.
Process Management – Lean and Six Sigma in the Supply Chain
- Lean production and the Toyota production system.
- Lean thinking and Supply Chain Management.
- The Elements of Lean.
- The origins of Six Sigma quality.
- Comparing Six Sigma and Lean.
- Six Sigma and Supply Chain Management.
- The statistical tools of six sigma.
Distribution Issues in Supply Chain Management
- Transportation fundamentals.
- Warehousing and Distribution.
- The impact of Logistics on Supply Chain Management.
- Environmental sustainability in logistics.
- Logistics management software applications.
- Global logistics and Reverse logistics.
Customer Relationship Management
- Definition of Customer relationship management
- Key tools and components of CRM
- Segmenting customers.
- Predicting customer behaviours.
- Customer value determination.
- Automated sales force tools.
- Designing and implementing a successful CRM program.
- Recent trends in CRM.
