Course Details
Course Outline
5 days course
Leadership
- Organizational Structures
- Leadership Challenges
- Roles and responsibilities of leaders
- Roles and responsibilities of managers
- Change management
- Leadership techniques
- Empowerment
Teams and Team Processes
- Types of teams
- Stages of team development
- Team-building techniques
- Team roles and responsibilities
- Team performance and evaluation
- ASQ Code of Ethics
Strategic Plan Development and Deployment
- Strategic Planning Models
- Business Environment Analysis
- Risk Analysis
- Market forces
- Stakeholder analysis
- Technology
- Internal capability analysis
- Legal and regulatory factors
Strategic Plan Deployment
- Tactical plans
- Resource allocation and deployment
- Organizational performance measurement
- Quality in strategic deployment
Management Elements and Methods
Management Elements and Abilities
- Roles and responsibilities of leaders
- Roles and responsibilities of managers
- Change management
- Leadership techniques
- Empowerment
- Risk management
- Knowledge management
Communication Skills and Abilities
- Communications techniques
- Interpersonal skills
- Communications in a global economy
- Communications and technology
Project Management
- Project management basics
- Project planning and estimation tools
- Measure and monitor project activity
- Project documentation
- Quality System
- Quality mission and policy
- Quality planning, deployment and documentation
- Quality system effectiveness
- Quality Models and Theories
Quality management standards
Performance excellence models
- Other quality methodologies
- Quality philosophies
Quality Management Tools
Problem-Solving Tools
- The seven classic quality tools
- Basic management and planning tools
- Process improvement tools
- Innovation and creativity tools
- Cost of quality (COQ)
Process Management
- Process goals
- Process analysis
- Lean tools
- Theory of constraints (TOC)
Measurement: Assessment and Metrics
- Basic statistical use
- Sampling
- Statistical analysis
- Measurement system analysis
- Trend and pattern analysis
- Process variation
- Process capability
- Reliability terminology
Customer-Focused Organization
Customer Identification and Segmentation
- Internal customers
- External customers
- Customer segmentation
- Qualitative assessment
Customer Relationship Management
- Customer needs
- Customer satisfaction and loyalty
- Customer service principles
- Multiple and diverse customer management
Supply Chain Management
- Supplier selection and approval
- Supplier risk management
- Supplier communications
- Supplier performance
- Supplier improvement
- Supplier certification, partnerships, and alliances
- Supplier logistics and material acceptance
Training and Development
- Training plans
- Training need analysis
- Training material, development, and delivery
- Training effectiveness and evaluation
