High-quality products and services help businesses establish themselves as frontrunners within their industries. Quality assurance and management professionals play a vital role within organizations in applying principles of product, service quality, and control.
The Certified Manager of Quality/Organizational Excellence (CMQ/OE) leads and champions process improvement initiatives—that can have a regional or global focus—in various service and industrial settings.
A CMQ/OE course facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
This course is a preparation course, and designed to equip you with the necessary skills and knowledge to prepare for the certification, should you choose to pursue it in the future
At the end of the Certified Manager of Quality/Organizational Excellence (CMQ/OE) preparation course, you will get:
- Comprehend the Body of Knowledge in preparation for the ASQ Certified Manager of Quality/Organizational Excellence examination.
- Define and describe the leadership's role, including organizational structure, leadership challenges, teams and team processes to lead an organization.
- Prepare and deploy a strategic plan considering various environmental factors.
- Understand the influence of various management elements and methods on organizational excellence.
- Apply various quality management tools for problem-solving, process management and performance measurements.
- Analyze the importance of customer identification, segmentation and customer relationship management.
- Develop, evaluate and manage the supply chain.
- Create training plans and evaluate training effectiveness after deployment.
- Apply the elements of the Body of Knowledge (BOK) to further focus their preparation efforts.
- Elaborate, through discussions, the main concepts in each BOK components.
- Open their thinking approach in preparation for the ‘constructed response’ examination section.
- Practice sample tests.
Certified Manager of Quality/Organizational Excellence (CMQ/OE) preparation course is ideal for:
- Quality Auditors
- Process Engineers
- Quality Managers
- Manufacturing Professionals
- Quality Improvement Professionals
- Consultants
- Quality Assurance Professionals
- Production Staff
- Professionals who are looking to understand the CQE Body of Knowledge
- Professionals looking to take up the ASQ-CQE certification exam