Preparation Course for Certified Manager of Quality/Organizational Excellence (CMQ-OE - ASQ)
Course Info
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Course Details
Introduction
Objective
Who should attend
High-quality products and services help businesses establish themselves as frontrunners within their industries. Quality assurance and management professionals play a vital role within organizations in applying principles of product, service quality, and control.
The Certified Manager of Quality/Organizational Excellence (CMQ/OE) leads and champions process improvement initiatives—that can have a regional or global focus—in various service and industrial settings.
A CMQ/OE course facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
This course is a preparation course, and designed to equip you with the necessary skills and knowledge to prepare for the certification, should you choose to pursue it in the future
Course Outline
Management and Leadership
- Quality Philosophies and Foundations
- The Quality Management System (QMS)
- ASQ Code of Ethics for Professional Conduct
- Leadership Principles and Techniques
- Facilitation Principles and Techniques
- Communication Skills
- Customer Relations
- Supplier Management
- Barriers to Quality Improvement
