Course Details
Course Outline
5 days course
Quality and Productivity and the Value Creation Process
- Defining organisational vision and purpose
- Creating and measuring value for key stakeholders
- How quality and productivity drive value for customers and shareholders
- Business improvement through a focus on value creation and waste reduction
- They key components of a winning business model
- Choosing the right tools to manage performance – balanced scorecard and dashboards
- Using an effective performance management framework
Principles of Effective Cost Management and Reduction
- Defining and classifying business expenditure
- Understanding business cost behaviour
- Using cost-volume-profit analysis models
- Understanding gross margin and break-even
- An activity-based approach to understanding resource costs
- Effective profit improvement tactics
- Identifying areas of poor productivity and quality
- How quality and productivity problems affect profit and cash flow
A Quality Based Approach to Waste and Cost Reduction
- Lean – a focus on customer value and waste reduction
- Defining and identifying waste with value stream maps
- Understanding waste – “Muda” and the Eight Types of Waste
- Practical lessons from the Toyota Production System
- Using Six Sigma to eliminate quality variation
- Principles of Business Process Reengineering (BPR)
- Principles of Total Quality Management (TQM)
Practical Business Improvement Methods
- Waste reduction using the Toyota 5S approach
- Understanding the real DNA of Toyota’s success
- Kaizen – a philosophy of continuous improvement and problem solving
- Choosing the right Key Performance Measures (KPM’s)
- Practical problem-solving tools – Pareto analysis, Brainstorming and mind-mapping, Fishbone diagrams, and Using 5 Why’s for root cause analysis
Implementing Quality and Cost Reduction Initiatives
- A strategic approach to cost reduction
- Setting up a cost reduction programme
- Goals and questions around productivity
- Streamlining the organisation
- The psychology of resistance in humans
- 8 steps to overcoming the barriers to change
- Personal action plan
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