Having an internationally recognized Quality Management System (QMS) allows you to enhance organizational performance and increase customer satisfaction. ISO 9001:2015 would help your organisation deliver and drive continual improvement in your services.
This course is an introduction for individuals with little or no previous knowledge of ISO 9001 or a Quality Management System (QMS). Essentials of ISO 9001:2015 provides a general understanding of the necessary concepts of the ISO 9000 series of standards and the impact of the requirements on the day-to-day operations of organizations in any industry.
The course explains the clauses of ISO 9001:2015, providing a foundation for understanding quality management principles. It would help you identify the structure and requirements of an effective QMS. You will gain the required skills to conduct a baseline review of your organization’s current position and implement the key principles of ISO 9001:2015.
By the end of this course, participants should be able to:
- Learn the fundamental principles to Quality Management Systems (QMS)
- Understand the benefits of adopting an efficient QMS to improve service quality.
- Understand key concepts, clauses and requirements of ISO 9001:2015
- Establish a framework for implementing ISO 9001:2015 following the PDCA cycle (Plan-Do-Check-Act).
- Conduct a baseline review of your organization’s current position with regard to ISO 9001:2015.
- Develop your knowledge on how to plan for improvement and rectify errors.
- Implement key requirements of ISO 9001:2015 in your organisation.
- Anyone working with quality management system (QMS) standards, the objective of this course is to provide participants with a comprehensive introduction to ISO 9001:2015.
- Managers with responsibility for products and services;
- Directors with accountability for the effectiveness of a QMS;
- Those who need to understand ISO 9001:2015 as part of their job role;
- Those with responsibility for business improvement and customer relationships;
- Those involved (or who will be involved) in the implementation or maintenance of a QMS;
- Those new to auditing wishing to gain a basic knowledge of Quality Management and ISO 9001.