Customer Service Excellence

Course Info

Date:

N/A

Length:

5 Days

Type:

In Classroom

Fees:

£ 4450

City:

Paris

Available Dates

2025-05-12

Paris

2025-08-11

Paris

2025-11-10

Paris

Dates in Other Venues

2025-04-14

Dubai

2025-05-12

London

2025-05-12

Amsterdam

2025-05-12

Barcelona

2025-05-12

Singapore

2025-05-12

Kuala Lumpur

2025-05-12

Istanbul

2025-06-09

Dubai

2025-07-14

London

2025-08-11

Kuala Lumpur

2025-08-11

Amsterdam

2025-08-11

Barcelona

2025-08-11

Istanbul

2025-08-11

Singapore

2025-08-11

Dubai

2025-09-08

London

2025-10-13

Dubai

2025-11-10

Kuala Lumpur

2025-11-10

Singapore

2025-11-10

Istanbul

2025-11-10

London

2025-11-10

Barcelona

2025-11-10

Amsterdam

2025-12-08

Dubai

Course Details

  • Introduction
  • Objective
  • Who should attend
  • Course Location

As competition continues to grow unabated, price and quality no longer assure the deal. Worse still, customers who do not receive quality service levels are turning their backs on companies in droves and telling their friends about it!

 

Organisations must therefore add value to the experience everywhere they can in order to differentiate themselves from the competition. Delivering great customer service is a highly effective method of achieving this whilst being relatively simple to implement and cost-effective.

 

Achieving Customer Service Excellence is an extended mechanism and can be attained with continuous efforts and teamwork only. 

 

Customer Service Excellence training is designed to provide delegates with the professional communication skills and knowledge required to create a base for continuous improvement of the business. The course enables the delegates to deliver world-class customer service excellence in their organisations by implementing best practices.

Course Outline

5 days course
  • Day 1
  • Day 2
  • Day 3
  • Day 4
  • Day 5
 
 
The world of customer service excellence
 
  • Excellence in customer service and what it resembles.
  • Distinguishing how excellence in front-line customer service is delivered and controlled.
  • Evaluating the quality of the service that you offer.
  • Concepts of customer care and the customer decision procedure.
  • Models for managing customer care.
  • The psychology of customer care – an outline.
  • Managing criticism, controlling anger and aggression.
  • Comprehending what your customers say about you and your organisation.
Search Course
Logo

Subscribe to our newsletter

LONDON HEAD OFFICE

+44 20 80 900 464

[email protected]

DUBAI OFFICE

+971 43 88 00 94

[email protected]

PARIS OFFICE

+33 1 42 68 50 22

[email protected]

SINGAPORE OFFICE

+65 9690 4313

[email protected]

KUALA LUMPUR OFFICE

+60 19-305 5694

[email protected]

BARCELONA OFFICE

+34 934 925 700

[email protected]

Copyright © 2025 lpcentre.com All Rights Reserved. London Premier Centre For Training Ltd Registered in England and Wales, Company Number: 13694538
Contact - Terms and Conditions - Privacy Policy - Quality Policy - Become an instructor - Vacancies - Sitemap
DMCA.com Protection Status