Measuring Process And Organizational Performance Training

Course Info

Date:

2024-12-16

Length:

5 Days

Type:

In Classroom

Fees:

£ 4590

City:

Singapore
Available DatesVenue
2025-05-19Singapore
2025-08-18Singapore
2025-11-17Singapore
Available DatesOther Venue
2025-05-19Amsterdam
2025-05-19Barcelona
2025-05-19Paris
2025-05-19Istanbul
2025-05-19Kuala Lumpur
2025-05-19Dubai
2025-06-16London
2025-07-21Dubai
2025-08-18Amsterdam
2025-08-18Kuala Lumpur
2025-08-18London
2025-08-18Istanbul
2025-08-18Barcelona
2025-08-18Paris
2025-09-15Dubai
2025-10-20London
2025-11-17Amsterdam
2025-11-17Barcelona
2025-11-17Paris
2025-11-17Istanbul
2025-11-17Kuala Lumpur
2025-11-17Dubai
2025-12-15London

Course Details

  • Introduction

  • Objective

  • Who should attend

  • Course Location

 

Organisational performance is defined as the actual output of a company measured against its intended output. It is a broad field that deals with what an organisation does and can accomplish when it interacts with its various constituencies.

 

Measuring the performance of business processes has become a central issue in both academia and business since organizations are challenged to achieve effective and efficient results. Applying performance measurement models to this purpose ensures alignment with a business strategy, which implies that the choice of performance indicators is organization-dependent. Nonetheless, such measurement models generally suffer from a lack of guidance regarding the performance indicators that exist and how they can be concretized in practice.

 

This course provides you with the metrics and tools to help you measure and better understand the performance of your processes. A balance of lecture, discussion, practice, and case studies allows you to gain insights into your own situation.

 

The course is best suited for those in organizations earlier on their “metrics journey” and is designed for any management or staff involved in performance management development or improvement, regardless of industry.

Course Outline

5 days course
  • Day 1
  • Day 2
  • Day 3
  • Day 4
  • Day 5

 

Process management as the foundation of organizational management

 

  • Processes defined
  • Business Process Thinking
  • Types of business processes
  • Metrics definitions
  • Process and metrics planning
  • Aligning process levels to metrics levels – hierarchy

 

Metrics Types and purposes

 

  • Metrics definitions
  • Metrics categories and labels
  • Types of metrics – leading vs. lagging, efficiency vs. effectiveness, etc.

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