Office Management and Administration Skills
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Course Details
- Introduction
- Objective
- Who should attend
- Course Location
Office management and Administration refers to the process of planning, organizing, guiding, communicating, directing, coordinating and controlling the activities of a group of people who are working to achieve business objectives efficiently and economically.
By exploring and developing management skills, leadership, effective communication, time management, recruitment, delegation, planning and organizing, office managers and senior-level administrators will learn how to significantly enhance their internal business processes. It will also help to improve external customer procedures and systems, ensuring their organization is working at maximum capability.
This Office Management and Administration Skills course allows participants to see clearly how offices can be run efficiently and effectively. Whenever we think of making or shifting a career there are many things that go through our minds. There are various career options and we often wonder which one can give us a platform to outshine.
This five-day programme allows participants to clearly understand how today’s offices can be run more efficiently and effectively.
Course Outline
Your Role And Responsibilities As An Office Manager
- Competencies Of An Office Manager
- The Office Manager As A Leader
- Organizational And Office Ethics
- Your Personal Ethics - Ethical Decision-Making Case Study
- Understanding Cultural Differences
- Understanding Different Personalities And How To Communicate With, Motivate, And Empower Them
- Examining Company Structures And Organizational Charts
- Recruitment And Selection
- Job Descriptions
- Competencies Required For Individual Positions
- Interviewing Techniques
