Course Details
Course Outline
5 days course
Your Role And Responsibilities As An Office Manager
- Competencies Of An Office Manager
- The Office Manager As A Leader
- Organizational And Office Ethics
- Your Personal Ethics - Ethical Decision-Making Case Study
- Understanding Cultural Differences
- Understanding Different Personalities And How To Communicate With, Motivate, And Empower Them
- Examining Company Structures And Organizational Charts
- Recruitment And Selection
- Job Descriptions
- Competencies Required For Individual Positions
- Interviewing Techniques
Office Administration
- Office Layout
- Health And Safety
- Ensuring Smooth Office Operations
- Dealing With Paper Flow
- Document Management Systems
Policies And Procedures
- Why They Are Important And How To Communicate Them Effectively
- How To Write Them
- The Planning Process
- Setting Objectives
- Brainstorming And Mind Mapping
- Time Management
- Using Technology In Time Management
- Prioritising Tasks By ‘Urgency’ And ‘Importance’
- Identifying Time-Wasters
- Dealing With Interruptions
- Delegation Techniques
- The ‘Willing And Able’ Table
- Checklist For Effective Delegation
Managing the equipment
- Computers, cabling, printers, etc.
- Telephony.
- Photocopiers, fax machines, etc.
- Vending machines and kitchen equipment.
- Understanding supplier contracts.
- Rent or buy decisions and other cost-saving opportunities.
Managing health and safety
- Legal requirements.
- Risk assessments.
- Accident reporting.
- Fire safety.
Managing security
- Security policy.
- Managing security staff / contractors.
- Emergency planning.
- Disaster recovery.
Managing third-party relationships
- Dealing with landlords and managing agents – know your rights!
- Selecting suppliers for goods and services.
- Managing suppliers and contractors.
Managing Communication
- How And Why Do We Communicate?
- Email Etiquette
- Non-Verbal Communication
- Barriers To Communication And Overcoming Them
- Gaining Attention And ‘Connecting With People’
- Listening Skills
- Understanding Assertiveness Techniques
> Using And Evaluating Different Techniques - Dealing With Difficult People And Challenging Situations
> Role-Plays And Case Studies To Demonstrate, Practise, Evaluate, And Assess Your Overall Effectiveness And Areas To Improve - Managing Conflict Effectively
- Managing Upwards
Managing the ‘out of office’ experience
- FM responsibility for homeworkers.
- Whose equipment?
- Health and safety issues.
