Essential skills for HR professionals
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Course Details
- Introduction
- Objective
- Who should attend
Pursuing an HR career is not for the faint of heart. Being responsible for making hiring and firing decisions, keeping watch over employee welfare and handling a company’s most sensitive information isn’t for everyone.
Whilst HR professionals are expected to understand and be able to implement HR practises and legislation, it is also important for them to possess the necessary soft skills to succeed in the profession.
Whether you’re kickstarting your career in Human Resources, or you’re a seasoned HR professional, developing good organization, communication, confidentiality and adaptability skills will help you manage your daily tasks and improve your productivity.
Essential skills for HR professionals training course is designed to provide managers with knowledge and skill in essential key HR areas from, the beginning of the employment relationship (i.e. Recruitment) to ending that relationship when it is necessary to do so (by reason of misconduct, poor performance or due to absence). It will empower managers and team leaders to confidently handle HR issues themselves but also recognise when they should be escalated within the business.
Course Outline
Human Resources and Communication
- Definition of Communication
- Communication in HR
- Characteristics of an Effective HR Communicator
- Questioning Techniques
- Listening and Empathy
- Interviewing Techniques:
- The STAR Technique
- The FACT Technique
- The Probing Technique
- The Leading Technique
- Basics of Public Speaking
HR Business Communication and HR Report
- Basics of Business Writing
- Writing HR Reports
- Common Mistakes in Writing HR Correspondence and Reports
- Examples of HR Correspondence and Reports
Course Video