Course Details
Course Outline
5 days course
Building an Effective Foundation
- The case for Effective People Management
- The role of effective Talent Identification and Selection in helping the business achieve its corporate goals
- Creating effective job descriptions, key selection criteria and competencies required to prepare for the process
- Assessment centres and selection techniques to achieve better predictive accuracy
- Evidence based Behavioural Based Interviews and other assessments
- Effective selection and screening methods
Human Resources and Communication
- Definition of Communication
- Communication in HR
- Characteristics of an Effective HR Communicator
- Questioning Techniques
- Listening and Empathy
- Interviewing Techniques:
- The STAR Technique
- The FACT Technique
- The Probing Technique
- The Leading Technique
- Basics of Public Speaking
HR Business Communication and HR Report
- Basics of Business Writing
- Writing HR Reports
- Common Mistakes in Writing HR Correspondence and Reports
- Examples of HR Correspondence and Reports
Conflict Resolution: A Required Skill for HR Professionals
- Definition of Conflict
- Sources of Conflict in HR
- Thomas Kilmann Conflict Model
- Influencing Skills
- Practical Applications in HR
Discipline
- Informal and formal approaches
- suspension
- employee rights
- investigations
- witness statements
- handling disciplinary hearings and appeal
Emotional Intelligence: The Base for Honing HR Professional Competencies
- Definition of Emotional Intelligence
- Self-Awareness and Self-Management
- The Importance of EI for HR Professionals
- Developing EI Competencies
- Daily Applications in the HR Environment
Talent Management
- Talent Management and productivity goals
- Recruiting & Selecting Exceptional Internal and External Talent
- Ensuring effective Orientation and Retention of Talent
- Role of Employee Engagement and Motivation
- Effective Development of Talent
- Succession Planning for sustainability and business continuity
Motivation and Recognition
- Understanding Motivation in the organisational context
- Meaningful objectives and alignment to work
- Effective Recognition techniques
- Effective Employee Engagement
- Workshop Learning reviews
- Action planning for Sustainability
Coaching and Counselling Employees and Line Managers
- Coaching, Counseling and Mentoring
- Importance of Coaching and Counselling to HR Professionals
- Difference between Coaching, Counseling and Mentoring
