Course Details
Course Outline
5 days course
Understanding the current situation and the need for change
- The importance of performance measurement.
- Current strategies of measurement and common weakness.
- Linking Strategy to Action.
- Determining Critical effective Factors.
- Excel: Scorecard and Dashboard chart sorts and variations.
- Exploration of particular performance metrics – financial perspective.
Driving the Mission statement/goals into the organisation through Success Factors
- The perspectives of the organisation.
- Aspects of Key Performance Indicators.
- Bases for effective management: The top Practice Model.
- Performance indicators, KPIs, outcomes indicators, KRIs.
- Excel: Textual dashboards and in-cell charts.
- Exploration of particular performance metrics – process perspective.
Planning to implement performance measurement
- How to improve and measure Performance Metrics.
- The 6-phase model for accomplishing an effective Performance Measurement System:
- Implementation Phase 1: obtaining management commitment and choosing a successful team.
- Implementation Phase 2: arranging for success.
- Excel: dealing with dynamic data.
- Exploration of particular performance metrics – client perspective.
Developing and Implementing Success Factors and Performance Measurements
- Specifying and running human factors in performance measurement.
- Implementation Phase 3: describing the efficient factors and measurements.
- Implementation Phase 4: achieving the system company-wide.
- Implementation Phase 5: completing the metrics and furnishing a reporting structure.
- Excel: designing together Dashboards and Scorecards.
- Exploration of particular performance metrics – comprehending and evaluation perspective.
Post Implementation: Maintenance and Embedding the Performance Measurement System
- Implementation Phase 6: The ultimate success of an embedded system and Maintenance
- Implementation studies.
- Presentations, personal plans and commitment to conduct.
- Excel: progressed advantages and skills for Dashboards and Scorecards.
- Review and conclude.
