Course Details
Course Outline
5 days course
Basic Fundamentals of Quality and Quality Management
- Introduction to quality
- Advantages of quality systems
- Introduction to ISO 9000
- Cost of degrading quality
- Quality management and it’s importance
Introduction to Six Sigma
- Methodology of six sigma
- Importance of six sigma and its history
- How applying six sigma leads to savings in cost
- Improvement strategies using six sigma
Applications of Six Sigma and its Implementation
- How six sigma helps in customer service
- Different levels of sigma performance
- Understanding of the “Kano model”
- Implementation methods of six sigma
- Understanding the DMAIC model
- Importance of green belts and black belts
- Important roles played by managers and employers
Six Sigma as Problem Solving Tool
- Six sigma tools
- Understanding the “Control and Pareto” charts
- Understanding the relation between cause and effect diagrams
- Understanding the importance of the diagrams and “Scatter and Turtle” diagram methodology
- Different methods of Statistics in six sigma
- Training on use of software in analysis
Selection of Six Sigma
- How to select projects and charter importance
- 10 questions for Leaders
- Guidelines for selection of six sigma projects
- Which projects should we avoid?
- Understanding of a successful six sigma project
- Roles of leaders
- Review of the course and “Question and Answer session”
