Total Quality Management (TQM)
Course Info
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Course Details
Introduction
Objective
Who should attend
Course Location
TQM is a completely structured, comprehensive, and organization-wide approach taken towards organisational structuring and management that continuously seeks to improve the quality rendered by the products, services belted out by the organization and the productivity of the resources handling the product. The aim is to continuously induce quality at each and every step of the organisational workflow in a bid to refine and fine-tune the processes and receive continuous feedback as per customers’ norms to refine still further.
Total Quality Management course is an intensive programme where delegates will be learning about Introduction to Total Quality Management, Approaches of TQM, Process & Implementation of TQM, Requirement of TQM, Principles of TQM, Quality Association with TQM, Cost of Quality and also about Concluding Remarks – A Case Study on TQM.
This training course will empower you with a complete and detailed understanding and knowledge of total quality management. Since total quality management is a known concept recognised and practised by all departments and organisations.
Course Outline
Introduction to Total Quality Management (TQM) Concepts
- Definition of Quality and Quality Models
- History of Quality
- What is TQM?
- The Relationship Between ISO 9000 and TQM
- Benefits of Implementing a Quality Model
- The Cost of Poor Quality.
- The Gurus Comparison (Deming, Crosby, Juran, Etc.)
- National Quality Award:
- The Malcolm Baldrige National Quality Award
- EFQM.
- Choosing the Right Model for Your Organisation.
- The Quality Maturity Ladder.
