Course Details
Course Outline
5 days course
The Business Case for Quality
- Mandate for Improvement
- Value Proposition: How Does Quality Relate to Performance?
- How Do Organizations Measure the Value Proposition?
- Measurement Is the Key to Performance Incentives
- The Marketplace Wins in the End
Teams in Healthcare Performance Improvement
- Teamwork Is Key for Improving Performance
- Choosing a Project
- Team Development
- Application of the Team Approach
- Steps in Creating Teams
- Team Selection
- Teamwork Tools
Process Tools
- All Work Consists of Processes
- What Is the Value Proposition?
- Process Analysis Toolkit
- Application of Improvement Tools
Medical Informatics and Information Resources for Quality Improvement
- What Is Medical Informatics and Why Is It Important?
- Types of Measurement Systems
- Microsystem Data
- Medical Record Systems
- Analysis Packages
Essentials of Statistical Thinking and Analysis
- Art and Science of Statistical Thinking
- Statistical Process Control Puts Statistical Thinking Into Practice
- SPC Basics
- Control Chart: Shewhart's Genius
- Types of Control Charts
- Choosing and Using Continuous Variable Charts
- Limitations of SPC and "Bumps in the Road"
- Analysis Packages for SPC
- Approaches to Refining SPC Analyses
- Barriers to Implementation of SPC
- Advanced Statistical Tools
Approaches to Improvement - Standardization and Lean Process Management
- Standardization: Is It Really a "Four-Letter Word"?
- Principles of Lean Management
- Lean Improvement Cycle
- The Lean Toolbox
- Application of Standardization: Clinical Practice Guidelines
Six Sigma - Principles and Applications in Health Care
- Six Sigma: Tool for Process Effectiveness
- History of Six Sigma
- Basics of Six Sigma: Statistical Background
- Six Sigma Metrics
- Six Sigma Improvement Model (SSIM)
- Voices of Six Sigma
- Gauge Repeatability and Reproducibility
- DMAIC: The Six Sigma Improvement Model
- Design For Six Sigma: Starting Right
- Discussion Questions
- Additional Resources
- References
- Six Sigma Glossary
Alignment and Integration of Performance Improvement Systems - the Malcolm Baldrige National Quality Award
- History and Background
- Baldrige Organizational Structure
- Baldrige Award Process
- Baldrige Core Values
- Baldrige Criteria: Basis for Evaluation
- Structure of a Baldrige Application
- Conducting a Self-Assessment
